1.  Developing Electronic Governance in Cameroon – EGOV.CM
  2.  Assessing the Impact of WSIS Process on the MDGs
  3. Strategic IT Planning for Public Organizations
  4. Electronic Government and Public Sector Reform Alignment
  5. Software Infrastructure for Electronic Government
  6. Semantic Interoperability for Electronic Government
  7. Standards and Best Practices for Electronic Government
  8. Developing Open Courseware
  9. South-South Report on Software Technology
  10. The Nigerian ICT Handbook
  11. Educational Census Analysis System, Federal Ministry of Education, Nigeria and UNESCO
  12. Medical Administration System for Shell Petroleum Development Company

Projects at UNU-IIST – some of projects executed at UNU-IIST since May 2004 include: Strategic IT Planning for Public Organizations, Electronic Government and Public Sector Reform Alignment, Software Infrastructure for E-Government, Semantic Interoperability for E-Government, Standards and best practices for E-Government, Open Courseware Project, and South-South Report on Software Technology.

No 1
Project Developing Electronic Governance in Cameroon – EGOV.CM
Period December 2010 – 2011
Role Project Manager
Description The objectives of the EGOV.CM project includes:

  • Enabling the successful development and implementation of a core set of e-governance initiatives from 2011 that are well aligned with core governance and development objectives of government.
  • Creating a pool of skilled personnel within government for planning, development and management of e-government initiatives.
  • Create strategic multi-stakeholder partnership framework across government, academia, industry, civil society, and international organizations for developing e-governance initiatives.
  • Increase the awareness of the populace on the benefits of e-governance to stimulate participation in the planning process for e-services and better assure the uptake of these services when available.
  • Re-position Cameroon as a sub-regional leader and one of the top 10 regional leaders in e-governance within the next 5 years.

Readiness assessment and benchmarking activities have been completed. Based on the outcome of these activities, the draft version of the national EGOV strategy has been developed. EGOV program to implement the strategy is under development.

No 2
Project Assessing the Impact of WSIS Process on the MDGs
Period December 2009 – now
Role Technical Lead
Description The project on “Assessing the Impact of ICT on Development – WSIS and MDGs” is designed to address the lack of concrete evidence explaining the impact of ICT on international development goals. Specific objectives of the include:

  • Investigating the impact of the WSIS Action Lines on the MDG process
  • Establishing the actual needs of practitioners, member states and international organizations in effectively assessing the impact of their ICT4D initiatives (WSIS Action Line projects) on MDGs
  • Providing an annotated repository of resources like frameworks, toolkits, etc. to guide practitioners on the use of existing ICT impact assessment models, frameworks and measurement systems
  • Developing a system for monitoring the impact WSIS process on the MDG process, integrated with the WSIS Stocktaking platform


Initial results will be presented at the WSIS Forum 2010.

No 3
Project Strategic IT Planning for Public Organizations
Period September 2007 – 2009
Role Project Leader
Description Strategic Information Technology Planning is essential for government institutions to effectively support their socio-economic and developmental objectives with Information   Technology (IT). The alignment of IT strategies with public sector reform initiatives is equally required to transform and improve the internal workings of governments, how they deliver public services, and how they meet the needs of various stakeholders. Developing and aligning IT strategies at various levels of governments as well as across ministries, departments and agencies, is imperative for coherence of purpose and optimal use of public resources. However, the requisite capabilities for developing well-researched IT strategies which can concretely support Public Administration Reform through Electronic Government, are not readily available within public administrations in general. This is particularly problematic in low-income countries where scarce public resources must be used to address huge public needs.By exploiting the experience and outcomes of the IT Master Plan development carried out for Macao Institute for Tourism Studies (education sector) [65] and [66], Financial Affairs Bureau (financial sector) [51] and Bureau of Telecommunication Regulation (communication sector) [56], and international best practice frameworks for IT Governance and Strategic IT Planning, this project aims to develop a methodology and a set of toolkits to support strategic IT planning in public organizations in general. Specific objectives of the project include: (1) Developing a Strategic IT Planning Framework comprising   an IT Planning Process and an IT Planning Toolkit to support the execution of the planning process both organizationally and technically; (2) Carrying out a number of strategic IT planning exercises with selected government agencies in Macao as part of the ongoing e-Macao Program; (3) Developing training manuals and training government officials in the application of the developed process and toolkit; and (4) Disseminating the IT Planning Framework to developing countries. The toolkit and training materials have been completed [99][100].

For instance in 2008, strategic IT planning process for government organizations, with supporting toolkit and templates, has been developed [84][85] and validated through IT strategy exercises in three pilot government agencies in Macao [51][56][65][66].

An open source software for managing and analyzing IT strategies across the whole of government has been developed. Policy recommendations on the practice of IT planning in the agencies of Macao SAR Government have been developed, based upon the developed processes and tools, and submitted to the government [49]. Finally, a government-wide IT Strategy for Macao SAR has been developed [45].

More info on the project can be found at

No 4
Project Electronic Government and Public Sector Reform Alignment
Period January 2008 – August 2008
Role Project Leader
Description Many countries around the world are implementing public sector reform programs. These programs relate to: structural reform, capacity building and service improvement, signifying a gradual shift from improving internal workings of government, through enhancement of skills and improvement in management systems and structures, to transforming external relationships of a government with its various constituencies through high quality services and engagement. A major drive has been the failure of isolated reform strategy. For instance the chances of implementing a successful structural reform strategy without an associated capacity building strategy are very low. Similarly, the interdependence between Electronic Government and Public Administration Reform programs is increasingly being appreciated. However, there is a general lack of tools and techniques for achieving the desirable alignment between these programs.The aim of this project is to develop methodological support for strategically aligning Public Administration Reform and Electronic Government Roadmaps, by mapping policy goals, strategies, major initiatives and concrete actions (projects and programs) under both agendas. The project also aims to develop a monitoring and evaluation framework as part of a continuous alignment solution, from policy goals to concrete projects. In line with this aim, the project will: (1) consolidate Public Administration reform information – from policy goals, through strategic priorities to initiatives and concrete projects; (2) consolidate Electronic Government program design – from policy issues to concrete cross-agency projects and other projects undertaken by individual government agencies; (3) carry out a gap analysis of Public Administration Reform initiatives and Electronic Government policies at different levels from policy to concrete projects; (4) provide a Strategic Alignment Toolkit to guide governments on how to continuously align Public Administration reform activities with Electronic Government initiatives with an integrated support for performance monitoring and evaluation; and (5) train government personnel on how to effectively use the developed toolkit.

The results of the project will be used in the first case in Macao. In particular, the project informed the revision of the relevant initiatives of Macao SAR Government, such as Electronic Government Development Policy and the Public Administration Reform Roadmap [46].

More information can be found at:

No 5
Project Software Infrastructure for Electronic Government
Period June 2005 to December 2008
Role Technical Co-Lead
Description This project aims to rigorously develop a production-quality software infrastructure consisting of components, frameworks and services to support the rapid development, deployment and execution of Electronic Public Services using open-standards and open-source technologies. The infrastructure comprises five major elements: (i) Front Office Framework, (ii) Back Office Framework, (iii) Workflow Service, (iv) Messaging Service and (v) Infrastructure Management Service, supported by a development method to rapidly assemble infrastructure-compliant Electronic Public Services.The prototype infrastructure and two infrastructure-compliant Electronic Public Services – Social Welfare Benefits Service and Electronic Business License Service – were implemented as part of the e-Macao Project during 2004-2006. Currently, the prototype is re-implemented into production-quality system to be used, adapted to its particular needs, by Macao Government. The generic version will be made available to governments, particularly in developing countries, for further development, adaptation and usage, as part of broader strategic and technical assistance programs.

More information can be found at

No 6
Project Semantic Interoperability for Electronic Government
Period January 2007 – July 2008
Role Co-Lead
Description Semantic Web and the underling family of web technologies, from XML, through RDF to various ontology-description languages like OWL, can considerably reduce system integration time and effort. They can also provide a level of independence from environmental changes that would otherwise require extensive reengineering of software systems. A case in point are systems supporting the working of government organizations, particularly the production and delivery of public services to citizens, businesses and other arms of the government, and their dependence on changing administrative rules and regulations. The aim of this project is to develop foundational and   technical solutions to the problem of semantic interoperability, particularly for public organizations, and disseminate the findings among e-Government experts and practitioners. In line with this aim, the objectives of the project are: establish the current state of research and practice in Semantic Interoperability for e-Government; build precise models to capture requirements for Semantic Interoperability for public organizations; specify and implement prototype middleware software to meet such requirements; illustrate how new applications can be built on top of this middleware; and build a Community of Practice to disseminate the findings of the project and further advance the area.

The project produced the following outputs [55],[57] and [59]:


  • State-of-the-art Survey Report – A detailed study of the state of practice and state-of-the-art in semantic interoperability, particularly for Electronic Government, documented in a report.
  • Semantic Interoperability Requirements – Generic semantic interoperability requirements for Electronic Government, spanning interoperability scenarios within a single and between two   or more administrations involving government agencies, government customers, intermediaries and suppliers, drawing upon various national and transnational experiences captured in the Survey.
  • Semantic Interoperability Framework (SIF) – A pair of reference architectures, one addressing policy and governance, and other addressing organizational and technical requirements for semantic interoperability in the government domain.
  • Semantic Interoperability Middleware (SIM)- A generic, platform-independent semantic gateway that resolves semantic differences in the information exchanged between major actors in the government domain – agencies, citizens, businesses, suppliers, intermediaries, etc. The gateway relies on the information and semantic resources – dictionaries, thesauri, taxonomies, mapping tables, ontologies, etc. provided through a Central Registry (Clearinghouse) or maintained locally by individual agencies. The SIM provides three services to deliver semantic support to any message exchange infrastructure, service delivery, or government capability in general: semantic validation of messages, semantic mediation of messages, and semantic discovery of resources. The    implementation of SIM was provided on Java and .NET platforms, with respective APIs provided to develop client applications able to access these services.
  • Online Demo Application – Three example applications, all based on the delivery of social welfare services, have been developed to demonstrate the applicability of the three semantic services    offered by SIM. These applications are accessible online.
  • Integration of SIM and G-EEG – The SIM was integrated with the Government-Enterprise Ecosystem Gateway (G-EEG), a messaging gateway developed by the Center to address technical and organizational requirements for government-to-government information exchange. The SIM-to-G-EEG integration was implemented through the extension facility natively supported by G-EEG.
  • Semantic Interoperability Courseware – Two training modules were developed: to introduced public managers to the interoperability problem domain for Electronic Government, and to explain SIM as a solution to technical and organizational interoperability, and how to customize the framework to specific contexts. This course is packaged as Open Courseware.

The project is collaboration between UNU-IIST and Microsoft, and partly funded by Microsoft.  More information is available at:

No 7
Project Standards and Best Practices for Electronic Government
Period January 2007 – 2009
Role Support
Description Standards and generally accepted good practices are proven to facilitate strategic and operational outcomes for public organizations. They are essential for streamlining government operations and enabling collaboration between agencies. However, identifying the required standards and determining how they should be adopted in view of the need for innovation and constraints in individual agencies could be a long and difficult process. This is particularly true for Electronic Government.This project aims to define a system for the management of standards and good practices for the development, implementation and operation of Electronic Government, and populate this system with an initial set of standards relevant for setting up technical, managerial, regulatory infrastructures for Electronic Government. Specific objectives of the project are: (1) establish a repository of agreed and documented standards and practices for the development, implementation and operations of Electronic Government; (2) develop a pool of government employees competent to successfully apply these standards when developing, implementing and operating Electronic Government services; (3) design a management system for the lifecycle of standards; (4) design a support system for the implementation and operations of standards and practices at central as well as local government levels. Fulfilling these objectives is particularly important for implementing seamless, cross-agency services through government-wide initiatives.

The outcomes of the project, captured in three reports [62], [63] and [64] will be applied initially in the context of the e-Macao Program. Besides creating direct benefits for Macao Government, the results will also be packaged for dissemination to developing countries.

More information can be found at

No 8
Project Developing Open Courseware
Period January 2007 – now
Role Support
Description This project aims to promote the development, use and distribution of Open Courseware (OCW) and related free and open educational materials particularly in developing countries, and carry out research and development on advanced software tools for OCW. It is carried out in the context of the ongoing UNU Open Courseware Project involving other Research and Training Centers and Programs (RTC/Ps) within UNU, and aligned with the aim of the Open Courseware Consortium (OCWC).The objectives of the project are: (1) Setting up a UNU-OCW portal; (2) Developing courses to be hosted on the portal and made available under the Creative Commons License for use and adaptation by educators and learners; (3) Increasing the awareness of OCW and its benefits to RTC/Ps beyond the initial participants of the project; (4) Creating a network of UNU staff willing and capable of adding  new courses to the UNU-OCW portal; (5) Institutionalizing the development of courses by RTC/Ps; (6) Increasing the number of project partners; (7) Supporting UNU’s e-learning activities; (8) Strengthening course development as part of twinning and collaboration within UNU and with non-UNU partners; and (9) Laying the groundwork for UNU-OCW sustainability.

In early 2008, Phase I of the project was completed with the successful launch of the UNU OpenCourseWare portal at The portal currently hosts 14 courses published on a variety of topics covering a range of expertise present within UNU. These include six courses on Software Technology and Electronic Governance published by UNU-IIST-EGOV: (1) Introduction to   Electronic Government; (2) Strategic Planning for Electronic Government; (3) Structures and Processes for Implementing and Operating Electronic Government; (4) Workflow and Business Process Management for Electronic Government; (5) Building a Community of Practice for Electronic Government; and (6) Ontology, Semantic Web and Electronic Government. Other project partners contributed the remaining eight courses. All courses published by UNU-IIST-EGOV were adopted by the Online Training Center of the United Nations Public Administration Network (UNPAN), an internet-based network maintained by the UN Department of Economic and Social Affairs that links regional and national institutions devoted to public administration to promote the sharing of knowledge, experiences and best practices. The courses are also available on the UNPAN portal at ,

No 9
Project South-South Report on Software Technology
Period September 2006 – March 2007
Role Lead
Description The project aims to ascertain the available capacity in the area of Software Technologies in the countries of the South, and the state of cooperation between these countries at the global, regional, sub-regional and bilateral levels (SSC-ST). The study examines: policy development, human resource development, education, research, trade and export, information system transfer and knowledge sharing. It also examines the challenges and opportunities, especially related to the use of Free and Open-Source Software, for strategic actions towards further SSC-ST-based development and the attainment of other South-South goals. Finally, it covers actions by UN organizations to promote South-South cooperation in Software Technology and the assistance provided by donor organizations.Particular objectives of the project include: (1) mapping SSC-ST activities in the areas related to policy development, human resource development, education, research, software production, information system transfer and knowledge sharing; (2) identifying countries in the South that could serve as pivotal entities within regions and sub-regions for SSC-ST based on their e-profiles and track-record for SSC; (3) creating a list of research institutions, centers of excellence and other organizations with strong focus on Software Technology; (4) revealing development trends for SSC-ST over time between 2001 and 2006 and identifying major challenges and opportunities in regional and inter-regional cooperation in the area of Software Technology; (5) investigating the extent to which SSC-ST features in regional and sub-regional integration efforts within the larger Science and Technology cooperation framework or other specific applications areas such as public administration; (6) investigating opportunities provided by Open Source Software for SSC-ST; and (7) providing recommendations on how SSC-ST could be further developed.

The project is a part of the South Report Project conducted under the auspices of the Special Unit on South-South Cooperation (SU/SSC) of the UNDP. The report covering the finding of the study was completed in March 2007 [95].

More information can be found at

No 10
Project The Nigerian ICT Handbook
Period February 2003 – January 2004
Role Consultant and Project Manager
Description The objective of the project was to create a reference handbook on ICT usage and diffusion in all sectors of the Nigerian economy. Particular attention was paid to the Energy, Financial and Educational Sectors. Through direct administration of a comprehensive questionnaire to organizations across the country and subsequent thorough data analysis, a technical report was written as a basis of the ICT Handbook. The Handbook is the first such publication to be published in Nigeria to guide investors and researchers in general on ICT usage or penetration in Nigeria.
No 11
Project Educational Census Analysis System, Federal Ministry of Education, Nigeria and UNESCO
Period 2002 – 2003
Role Consultant
Description The project involved the development of a data entry, analysis and reporting system for processing the educational sector data gathered through the annual educational census carried out across all states in Nigeria. Data modeling and form design was done using the oracle developer suite. Data cleansing and analysis were done through other oracle tools.
No 12
Project Medical Administration System for Shell Petroleum Development Company
Period 1997 – 2000
Role Technical Project Manager and Software Architect
Description The project involved the development of an integrated medical administration system to support both in and out-patient operations of SPDC’s hospitals and medical centers in their operational bases. The system consists of the following 12 modules: Medical Records, Medical Consultation, Nursing Care Services, Laboratory Services, Special Investigations, Immunization, Surgical Services, Occupational Health Management, Medical Scheme, Drug Management, Drug Dispensing and System Administration. The client component (Forms and Reports) of the system was developed using MS-Access while Oracle was used for back-end processing.


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